Return Policy

After-Sales Service

Thank you for purchasing DiycoolPrint. In order to protect your rights and interests, please carefully read and pay attention to the following matters. If you have any questions, please leave a message on your official website, and the customer service will deal with it as soon as possible!Hope you honor our honor & have wonderful shopping experience honor

[Application Criteria for Return/Exchange]
1. Please note that we are sorry that we cannot return the goods once they have been used.
2. Please check the goods as soon as possible after receipt. The goods will not be returned or replaced after 7 days receipt.

[Refund Instructions]
1. No matter how you pay for the purchase, we will refund you by transfer. Please provide the correct remittance account number to facilitate the refund procedure.
2. We will refund the money to your account within 5-10 working days after we confirm that our refund criteria are met and the information is correct.

Return address

No.1801 Mountain Rd NW, Albuquerque, NM 87104 United States

T: +1 505-841-2800

Zip Code: 87104

The returned goods shall be packaged in good condition and have complete accessories, which will not affect the re-sale of brand new goods (tags and trademarks are completely uncut, no stains, no water, no modification);The packaging should also be returned intact.If you do not comply with the above return conditions, your application for return will not be accepted. Please pay attention to avoid affecting your rights and interests. As long as you keep the brand new goods and the packaging is complete

Who pays for the shipping costs when making the return?

a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.

If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.

Under what circumstances can not be returned or replaced
Goods will not be accepted more than seven days after receipt!
(2) the goods have used traces or damage (including residual perfume and other smells on the goods), return and replacement goods after water washing, shoes dirty wear, residual smell (example: perfume, body odor, smoke, lotion) and other non-full new state, will not be able to accept return and replacement goods.
(3) For the specified limited quantity or preferential goods, due to the limited quantity and the limited period of sale, we are not allowed to accept the return or exchange of goods

Our contact information and address:

Company Name: diycoolprint Co.,Ltd

Contact Department: Customers Service Dept.

Tel: +1 505-841-2800

Address: No.1801 Mountain Rd NW, Albuquerque, NM 87104 United States